About us
About Us

About Mutual & Federal 

Mutual & Federal is the oldest short-term insurer in South Africa with a history that dates back more than 180 years.  As one of the leading players in southern Africa’s short-term insurance landscape, we are justifiably proud of our tradition of service and quality, as well as our range of products – which are amongst the best on offer anywhere in South Africa. 


Our business philosophy

Changing times and environments often force companies to reassess and adapt, especially in the financial services arena where factors such as rapidly developing IT impacts on how business is done.  At Mutual & Federal we’re proud to say that we have consistently kept abreast of the times, while never compromising our core business philosophies.  These are:

  • To be a successful and profitable short-term insurance business;
  • Provide appropriate financial returns to shareholders for their investments;
  • Offer highly efficient and friendly service to brokers, agents and their clients;
  • Provide employees with rewarding careers and job security in an environment where merit is the only criteria for advancement; and
  • To embrace change.


Our vision

To be the short-term insurer of choice.  We will achieve this by delivering strong underwriting profit and revenue growth by building a multi-channel business focused on delivering value to the customer, while fostering close relationships with our strategic business partners.


Mutual & Federal values

Mutual & Federal Accountability 

  • Being prepared to make commitments and be judged against them.
  • Taking ownership for actions and problems and being responsible for actions.

Mutual & Federal Respect

  • Treating others as you would have them treat you.
  • Leveraging the strengths of diversity.
  • Actively listening to others and treating people with dignity.

Mutual & Federal Pushing beyond boundaries

  • Playing to the maximum as individuals, teams and as an organisation, across boundaries.
  • Always striving to break new ground with innovation and creativity.

Mutual & Federal Integrity

  • Being honest, trustworthy, consistent and open.
  • Acting in accordance with the highest ethical standards.

Mutual & Federal Passion

  • Giving the best and being dependable in exceeding goals successfully.
  • Having a sense of optimism and enthusiasm to spend energy voluntarily.


If you require personal, commercial or corporate insurance, we are only a phone call away. Whether you reside in South Africa, Namibia, Botswana or Zimbabwe, there is always a qualified Mutual & Federal broker nearby, ready to offer professional advice and assistance in tailoring policies to meet your specific needs, and to ensure that your claims get the full attention they deserve.


For  more  information  on  the  products  and  services  we  offer, call  Mutual  &  Federal  on 
0860 22 55 63 or submit your details and we’ll call you back. ​ 

 

 

 

 

 


 

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 Get insured with Mutual & Federal

 
Benefits of exceptional insurance cover that meets your personal, business or agricultural needs, call us now on 0860 22 55 63 or submit your details above and we’ll call you back.
 

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