Swift Accident Management Solutions

  

A motor vehicle accident – What do you do?                  
 

When you are involved in a road accident, the world suddenly becomes an unfamiliar place.  Your mind starts racing: “What happened?”, “Did I get hurt?”, “Has anyone else been hurt?”, “What should I do first?”, “How can I make sure my motor vehicle, passengers and anyone else involved in the accident are safe?”.

There will be a host of tow trucks arriving, all wanting to tow your motor vehicle.  Worse still, you could find a police officer advising or insisting that you choose a particular tow operator to clear the accident scene.

Shaken up and bombarded by demands from all sides, you lose your ability to think clearly.

For your peace of mind, Mutual & Federal provides a comprehensive accident management service free of charge to all comprehensively insured
Mutual & Federal motor vehicles with valid claims. We will arrange for the insured motor vehicle to be towed, at no charge to you, to the closest approved Mutual & Federal repair centre.

In the instance where your motor vehicle is only insured with us for Third Party, Fire and Theft or Third Party only, our management help-desk will still assist you, however the towing costs will be for your account, subject to your Mutual & Federal policy terms and conditions.

 

 













Leave it all to us – simply call 0860 24 7 365

 

 

As an exclusive service to policyholders, the Mutual & Federal Swift Accident Management Solutions help-desk will assist in taking care of the situation.  Just call 0860 24 7 365 from the scene of the accident:

 

Call us on 0860 24 7 365 and you will immediately be transferred to the Mutual & Federal Swift Accident Management Solutions help-desk.

Mutual & Federal will immediately dispatch an approved towing operator and provide authorisation to tow the vehicle to the closest Mutual & Federal repair centre.  All related details will be confirmed with you.

Your motor vehicle will be towed to either the closest Mutual & Federal approved repair centre, or to an authorised storage facility for safekeeping until such time that the motor vehicle can be delivered to the closest repair centre.

 The Mutual & Federal Swift Accident Management Solutions help-desk can arrange for you and your passengers to be taken to a place of safety if required, at your cost.

In the interest of quality service, every call is recorded.  You will also receive a follow-up call from Mutual & Federal to ensure your complete satisfaction.

  

Please make use of the Mutual & Federal Swift Accident Management Solutions help-desk regardless of the type of motor vehicle and/or tonnage.

 

 











 

 

Peace of mind is our promise to you                                                                                                                       


With a host of built-in risk management tools and benefits, you enjoy peace of mind brought to you by Mutual & Federal.

 

  


The authorised towing operator conforms to a strict code of conduct, set by Mutual & Federal.  By tightly managing the recovery process, we ensure costs are controlled - ultimately containing premium increases.

  


When you are most in need of help, and by contacting the 24-hour emergency number 0860 24 7 365, you will be treated as somebody special.  

 

 

 

 

 

 

What to do if you have a vehicle accident  

Below is a summary of what to do:

 

 

         

Stop immediately and stay calm.  DO NOT admit or accept liability for the accident (e.g. saying “I’m sorry the accident was my fault”).

         

If your motor vehicle CANNOT BE DRIVEN, call the help-desk immediately on 0860 24 7 365 and let the operator take charge of the situation.  Do not allow any unauthorised tow operator to call Mutual & Federal on your behalf.  Only allow your motor vehicle to be towed by an approved towing operator arranged by the help-desk.

         

Help anyone who may be injured.  If there are injuries DO NOT move the motor vehicles involved until the police arrive.

         

Record details of the accident: time and place, descriptions/registrations of other motor vehicles involved, details of other driver(s) (names, addresses, phone numbers, ID numbers), details of witnesses, name and station of any police or traffic officer present.

         

If possible, take pictures of the accident scene as well as of the other motor vehicles involved.
         

Inform the police of the accident within 24 hours and remember to note your case number.
         

If your motor vehicle CAN BE DRIVEN, report the incident to your broker noting the full details of the accident.

 

 

 

 

 

 

 






















 

 

 

 

 

Know your rights                                                 

   

No towing operator or police officer has the right to force you to make use of a specific towing operator.
   


Should a police officer attempt to force you to make use of a particular towing operator, a charge can be laid against the officer at the nearest police station.  Ensure you take note of the officer’s details.

   

The responsibility for moving any obstruction to traffic rests with the police department, not the towing operator.

On arrival of your approved towing operator as dispatched and authorised by the Swift Accident Management Solutions help-desk, your towing operator is required to be both professional and courteous.  Should the service not live up to your expectations, please take the relevant name(s) and motor vehicle registration, and report your complaint to us. We will ensure that appropriate action is taken.

 

 













Accident Details                                                    

Record the following details in the unfortunate event of an accident: 

 

     

 Date, time and place of accident.

  Other motor vehicle(s) – make, colour and registration number.

  Other driver(s) – name, address, phone number (Home/work/cell) and ID number.

  Other driver(s) – insurance details.

  Owner of the other motor vehicle if not the driver – name, address and phone number (home/work/cell).

  Name, address and phone number (home/work/cell) of witnesses.

  Name and station of police or traffic officer, if present.

 Name/phone number of the towing operator.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

            General                 


   Service providers are independent contractors. Although every effort is made to monitor and assess the service providers, the responsibility of loss, damage or defective workmanship remains with the service provider.

   By calling the Mutual & Federal Swift Accident Management Solutions help-desk number, 0860 24 7 365, for towing authorisation as soon as an accident has ocurred, the policyholder is assured of fast and efficient towing assistance, as well as peace of mind knowing that assistance is only one call away.


Terms and conditions apply.