Motor Claims includes motor accident, theft of motor vehicle and hijack claims.
If your vehicle is drivable:
Contact
- Your broker,
- A Mutual & Federal branch,
- The Mutual & Federal National Call Centre, or
- If after hours, Swiftcare;
to report the claim.
One of our Claims Negotiators will provide details of what to do next.
If your vehicle is not drivable:
If your car is not drivable call Swiftcare on telephone number 0800 247 365.
If a third party is involved and/or passengers are injured:
It is important to remember that you do not admit liability under any circumstances.
Mutual & Federal will deal with all the liability claims on your behalf, provided that the terms of your policy have been met in all respects. If you receive any claim from a third party, please pass the correspondence on to us immediately, so that we may deal with the claim in accordance with your policy contract.
We have a dedicated team dealing with third party claims. This team also specialises in the recovery of the cost of repairs including your excess, should the accident be caused by the other driver.
If your vehicle is a total loss/write-off
One of our Claims Negotiators will provide details of what to do next and what documentation is required to settle your claim.
How do I lodge a theft/hijack claim?
This can be done online, telephonically, or by fax. One of our Claims Negotiators will provide details of what to do next and what documentation is required to settle your claim.