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Need Help?

If you need assistance with a problem you are experiencing while working on mf online or TCA, then you are on the correct page.  

For us to be able to assist you quickly and efficiently, we need you to provide us with adequate information to identify the issue and determine a solution. Please provide us with as much information as possible, including screen shots of any error messages.   

We will require the following information from you :

  • Identity number/policy, policy number/claim number and the clients name

  • What section/item you were working on at the time of the error

  • What changes you were making to the quote/policy/claim

  • A description of the error

  • Your name and contact details

Can't find a specific vehicle in the AutoValue listing?

We obtain all our new vehicle details from Transunion and have the most up to date vehicle models.

If the vehicle does not appear in the list and you would like to request that the vehicle be added, please complete the new vehicle form and email it to onlinesupport@mf.co.za .

We will then arrange for the vehicle to be added to the system.

 

 

 

 

 

 

 


Can't find the answer to your question?

Contact us.  We are always ready to assist you with any questions you may have in mind. 

0860 63 24 47​

onlinesupport@mf.co.za

 

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 Get insured with Mutual & Federal

 
Benefits of exceptional insurance cover that meets your personal, business or agricultural needs, call us now on 0860 22 55 63 or submit your details above and we’ll call you back.
 

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