Further to our Communication as noted below, we have implemented the final functionality when debit order details are amended via mf online.
Once the referral has been authorized by M&F, we will sms the client, utilizing the cell number on record, a notification that the debit order change has been approved. The wording on the SMS notification will read as follows:
“Mutual & Federal special notice: Your policy bank account details have been amended and approved. For any queries please contact our Call Centre on 0860 63 7373”
Due to security concerns regarding a client’s debit order details, specifically when debit order details need to be amended, we have introduced the following rules which must be followed without exception.
Click here to read the full pdf communication.
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