At Mutual & Federal, we believe that you should always have a positive claims experience. We aim for a speedy turnaround time and want the process to be as easy and stress-free for you as possible.  If you need to register a claim, you can do so by any of the following means:

Online – Complete the relevant claim form and submit it to us online.

Fax – print and complete your claim form and return it to us by fax.

Telephone – call us directly on 0860 22 55 63 and a consultant will guide you through the process.

You can also submit a claim by contacting your broker directly. 

Fast Track your claim - Fast Track Claiming involves contacting Mutual & Federal immediately either by telephone, fax or online. Often the immediate authorisation of repairs or replacements can be done using one of Mutual & Federal's approved suppliers and repairers whose work carries a Mutual & Federal guarantee.  A fast track claim can be lodged: 

If the total value of the claim is less than R10 000
If there are no third parties involved
If no police investigation is required