Mutual & Federal Claims Services
At Mutual & Federal, we believe that you should always have a positive claims experience. We aim for a speedy turnaround time and want the process to be as easy and stress-free for you as possible. If you need to register a claim, you can do so by any of the following means:
Online – Complete the relevant claim form and submit it to us online.
Fax – print and complete your claim form and return it to us by fax.
Telephone – call us directly on 0860 22 55 63 and a consultant will guide you through the process.
You can also submit a claim by contacting your broker directly.
Fast Track your claim - Fast Track Claiming involves contacting Mutual & Federal immediately either by telephone, fax or online. Often the immediate authorisation of repairs or replacements can be done using one of Mutual & Federal's approved suppliers and repairers whose work carries a Mutual & Federal guarantee. A fast track claim can be lodged:
If the total value of the claim is less than R10 000
If there are no third parties involved
If no police investigation is required